I will try to cover most questions I get asked about.
If your question is not answered here, please feel free to reach out to me to help you with any concerns or questions you may have. You can call our boutique at #281.861.9292 during our regular business hours (Tuesday thru Saturday from 10:00am till 5:00pm CST). If for some reason we aren't able to answer the phone during these hours it is because we are with a customer, but please make sure to leave your name, phone number and question so that we can return your call ASAP!
Do your items run true to size?
Yes, they do and if they don't I definitely let my customers know both in the boutique and here on the website in the descriptions. I being a size 14/16 try on everything in the store when it comes in (since I wear a L and sometimes an XL)...I will let you know the exact size you would need or if it runs true to size!
Do you have an actual Brick and Mortar store front?
Yes, I do, we are family owned and operated...our adult children work with us along with other full time employees. We are located in Houston, Texas. I have owned my store front since April 9, 2007 and have also been on-line since 1994. When e-commerce became available, we jumped on board with Shopify and have been with them ever since.
How often do you bring in new inventory?
I bring new inventory into the store front EVERY WEEK, because my ladies have always been promised that I would never "repurchase" anything in the store. They hate to see themselves coming down the street....so for 12 years they know that if they like it they need to buy it then, because chances are it won't be there when they come back. Once a product is sold....it is sold----not to return. That is why I have to bring in new looks every week!
As far as the website, I post new products once a week. Obviously I can't put everything on the site that we have in the store front, because it sells out really fast in the store. But, if you ever see something on my Facebook page then please feel free to reach out and we can tell you all about it via emails or call us.
Do you have sales?
I have "markdowns" in the store at least twice a year (August and January). We will also be starting "Live Sales" on Facebook for our customers that follow us. At those times, our sales are "FINAL" with no returns or exchanges.
What if my purchase gets LOST in the mail?
I ship everything via USPS Confirmation and will email you the tracking number (provided you leave a contact email on your account). If for some reason, you did not receive your package...I will be able to contact the USPS to track down the package. If for some reason, it is lost we will replace the items or refund you; whichever you prefer.
What if my order is damaged?
Damaged items MUST be reported to us within 3 days of receiving merchandise in order to get approval for FREE shipment back to us. So PLEASE do not return an item without contacting us first, so that we can make it right!
When will I receive my order?
We do our best to ship your order out within 2-3 business days if not sooner. If the order is placed on a late Friday or the weekend and holidays....it will be the following 2-3 days after the weekend or holiday.
What payments to you take?
We take all major credit cards, and PayPal. You will soon be able to split your payments with Sezzle for orders over $50.00.
What is your return/exchange policy?
We have a great return/exchange policy! You can read it on our Return Policy page. We make it easy and the shipping return is on us!